Holdbalance Shipping Policy | Shipping-And-Delivery
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Shipping & Delivery

Shipping Information

Please carefully read the shipping information provided by Holdbalance.com to learn about the dispatch process, tracking procedures, as well as the ownership, terms, and associated risks of your order.

Where We Ship
Orders placed on Holdbalance.com can be shipped to the following countries and regions:
 
 
Shipping AreaShipping ToEstimated Delivery Time
North Americathe United States7-16 Business Days
Canada
Mexico
HongKongHongKong2-7 Business Days
EuropeGermany, Italy, Spain, France14-25 Business Days
Poland, Hungary, Belgium, Luxembourg, Denmark, Netherlands, Finland, Portugal, Sweden, Czech Republic, Bulgaria, Estonia, Greece, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia, Malta, Norway, Switzerland, Cyprus, Austria, Ireland, Serbia, Iran, Israel14-25 Business Days
the United Kingdom10-18 Business Days
Asia PacificAustralia5-14 Business Days
New Zealand14-35 Business Days
Taiwan7-14 Business Days
Japan, South Korea, Singapore, Malaysia, Vietnam, Indonesia, Thailand, Philippines7-10 Business Days
the Middle EastUnited Arab Emirates7-12 Business Days
Dubai
Turkey
Saudi Arabia
AfricaSouth Africa15-20 Business Days
 
Note: Delivering orders to remote areas would take a little longer. Please note that the delivery time depends on the address specified for the order.
 
Any delivery date given by us is our best estimate only, and Holdbalance.com can not be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.
 
 

Shipping Fees

On orders to most of the countries and regions listed above, EXCEPT those shipped to Hawaii in the United States, and shipped to remote areas.

The total sum listed in the checkout is only the money you need to pay for the product(s).
 
We are NOT responsible for any duties, taxes (including VAT), and brokerage fees (if need be). These charges are the recipient’s responsibility.
 
 
 

Check Your Order and Shipment

It takes 2-3 days for the order to be dispatched, and we will notify you of the tracking number by email.

If you do not receive the tracking number, please check the spam in your mailbox first. If you do not find it, please contact us via online chat or email.

You can check your order easily via the online tracking page. Enter your tracking number, and click “TRACK” on the page to track your shipment in detail.
 
 
 

Ownership, Terms, and Risk

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Note: Please do not enter any PO Box address, which your package can’t be dispatched to by any express.
Normally, the orders that have been shipped out (you have received the tracking number or your order status is completed) cannot be canceled.
 

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. Since we do not have warehouses overseas, these returned packages will be destroyed directly. In this case, we are unable to provide full refunds or re-dispatch the item to you.

When the goods are delivered you are responsible for checking that the order is completed and un-damaged. You should check the goods carefully for any visible damage and the contents if possible before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have the right to refuse the goods and let the delivery person know the reason(s) for the refusal. Alternatively, you may sign for the goods as ‘UNCHECKED’ at the time of accepting the delivery, you meanwhile accept that the order is completed.

If the product(s) you have ordered are not available at the time of placing your order for any reason, you will be contacted by email the same or the next working day. We will advise you of the estimated delivery time and if this is not satisfactory, you will have the right to cancel your order without any obligations and a full refund will be issued.
 
Following a successful transaction you will be notified when your order has been dispatched and provided with a tracking number, if you do not receive a tracking number within 72 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us.
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